Complaints

If at any time you feel dissatisfied with our service, or feel that you have cause for complaint, please contact our CEO, Mark Rhoder at mark.rhoder@global-litigation.com, +44(0) 7542 754165 or Global Litigation Limited, 9 Worton Park, Worton, Witney, OX29 4SX.

If you are unhappy with our response to your complaint or if you have not heard from us within eight weeks, you may wish to refer your complaint to the Financial Ombudsman Service. FOS can be contacted by telephone (0800 023 4567), email (complaint.info@financial-ombudsman.org.uk), by using their online complaint checker or at Financial Ombudsman Service, Exchange Tower, London, E14 9SR.

Should you wish to raise a complaint with Accredited Insurance (Europe) Ltd. the contact details are: Accredited Insurance (Europe) Limited, 70 Fenchurch Street, London, EC3M 4BS. Email: complaints@accredited-eu.com.

Should you wish to raise a complaint with Accelerant Insurance UK Ltd. the contact details are: Mark Rhoder, CEO, Global Litigation Limited, 9 Worton Park, Worton, Witney, OX29 4SX. Email: mark.rhoder@global-litigation.com.

Should you wish to raise a complaint with HDI Global Specialty SE the contact details are: HDI Global Specialty SE, HDI-Platz 1, 30659 Hannover, Germany. Email: complaints@hdi.global.

Should you wish to raise a complaint with Tegron Specialty ATE Consortium 4924 the contact details are: Compliance Department, Beat Capital Partners Ltd., 5th Floor, 6 Bevis Marks, London, EC3A 7BA. Email: complaints@beatcapital.com.

If you are not satisfied with our final response to your complaint or we have not responded within fifteen working days, you may also refer your complaint to: Office of the Arbiter for Financial Services, N/S in Regional Road, Msida, MSD 1920, Malta, telephone (+356 212 49245). Complaints to this service are free of charge. The Office of the Arbiter for Financial Services considers that a “complaint” refers to a statement of dissatisfaction addressed to an insurance undertaking by a person relating to the insurance contract or the service he/she has been provided with. The term “person” does not specify that this is limited to individuals and therefore any policyholder, insured person, beneficiary and injured third party (irrespective of the country of residence or where the risk is situated) is eligible to make a complaint. For more information on the Office of the Arbiter for Financial Services and its complaints process, please visit OAFS (financialarbiter.org.mt).