Complaints

If at any time you feel dissatisfied with our service, or feel that you have cause for complaint, please email our CEO, Mark Rhoder (mark.rhoder@global-litigation.com).

If you are unhappy with our response to your complaint or if you have not heard from us in the correct time frame, you may wish to refer your complaint to the Financial Ombudsman Service. FOS can be contacted by telephone (0800 023 4567), email (complaint.info@financial-ombudsman.org.uk) or by using their online complaint checker.

Should you wish to raise a complaint directly with Accredited Insurance (Europe) Ltd. the contact details are; Accredited Insurance (Europe) Limited, 71 Fenchurch Street, London, EC3M 4BS. Email: complaints@accredited-eu.com.

If you are not satisfied with our final response to your complaint or we have not responded within fifteen working days, you may also refer your complaint to: Office of the Arbiter for Financial Services, 1st Floor St Calcedonius Square, Floriana FRN 1530 Malta, telephone (+356 212 49245). You will have to pay EUR 25.00 at the time of making your complaint to the Arbiter to use this service. The Office of the Arbiter for Financial Services considers that a “complaint” refers to a statement of dissatisfaction addressed to an insurance undertaking by a person relating to the insurance contract or the service he/she has been provided with. The term “person” does not specify that this is limited to individuals and therefore any policyholder, insured person, beneficiary and injured third party (irrespective of the country of residence or where the risk is situated) is eligible to make a complaint. For more information on the Office of the Arbiter for Financial Services and its complaints process, please visit OAFS (financialarbiter.org.mt).